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General Frequently Asked Questions (FAQs)


• Q: What's our phone/fax number?

• Q: How do I know the status of my Order?

• Q: Do we Accept Amex?

• Q: Is it safe to use a credit card on your website?

• Q: Someone stole my card or card data and used it to buy stuff from your site, what do I do?


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Q: What's our phone/fax number?

A: Our telephone numbers are +852 800967544 and +852 81916262
fax number is +852 30145851
You can always email us on Info & Questions.


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Q: How do I know the status of my Order?

A: We'll email your tracking number as soon as your order is sent.
This will usually (but not always) be within 24 hours after you've placed your order.
In case you missed the email, you can find your tracking number by logging in to your account using your last name and email address you ordered with.
The explanation how to do this you can find HERE


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Q: Do we Accept Amex?

A: Yes we do, we also accept Visa, MasterCard, PayPal, and most Debit Cards.


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Q: Is it safe to use a credit card on your website?

A: Yes, we are using Worldpay for our credit card payments in a secure environment,
we never store or even see any of your credit card data so no danger your data will be stolen or hacked from our server.


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Q: Someone stole my card or card data and used it to buy stuff from your site, what do I do?

A: Contact your card company first and tell them to cancel your card because it's been stolen.
Then contact us so that we can liaise with your card company to get the money refunded.
If the order is not shipped yet, we can refund you ourself, in any case, you will get your money back.