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Shipping/Delivery Frequently Asked Questions (FAQs)


• Q: How long does my order take to arrive? Where is my tracking number?

• Q: Which couriers do you use?

• Q: How much is shipping?


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Q: How long does my order take to arrive? Where is my tracking number?

A: How long it takes depends on the receivers country, we always use EMS Speedpost,
As an example, orders to the USA will take from 2 till 4 working days
Europe from 3 till 6 working days
Any delay is most of the time not because of the post but because of the customs who needs to clear the package.
As soon your order is physically shipped we will email the tracking number to you.
You can track your order on the Hong Kong post EMS tracking website
Link down here
Hong Kong tracking website

Tracking numbers are send from this email address: ordertracking@demodexsolutions.com
If you don’t get our Tracking email please check your junk folder, note that free email providers like Gmail and Hotmail sometimes block commercial emails but you can find your tracking number as described down here.
You can also find your tracking number by login to your account
The login link is situated on the right upper corner from the website



Login using your last name and email address you ordered with



Click “Review previous orders” and a new screen will open showing all your orders


A list with your order(s) will be displayed, click the desired order number “Track” link (Yes word) to view the tracking message(s) page




You can find your tracking number on the bottom of the displayed form
You can also send us a tracking reply using this form



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Q: Which couriers do you use?

A: We always use Hong Kong EMS Speedpost.


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Q: How much is shipping?

A: The shipping price is automatically calculated according the weight of your order and destination,
the actual shipping price we pay is most of the time higher then we charge,
if you like to check the Hong Kong EMS speedpost rates yourself
Please use this link

Hong Kong speedpost shipping rates