Returns/Refunds Frequently Asked Questions (FAQs)

  • Because the nature of our products, it is impossible to make a general refund policy, we can guaranty that our products work if used for the right purpose, however we have no insight where people are using our products for neither if they treat in the way it is described, therefore refunds will be given at the discretion of the Company Management.
    If you have questions regarding a refund please mail us at
    It is always a good idea to email us about your skin problem with as much details as possible before you order, in this way we can advice you which products are best to use.

  • If some products were broken/damaged during transport then  contact us and we will ship you a free replacement.
    Please try to make a picture from the damaged products and email to us

  • Return address:
    Demodex Solutions limited
    1450 Chun Shing Factory Estate
    85-89 Kwai Fuk Road
    Kwai Chung
    Hong Kong


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